All orders made from the website (not including bespoke items) will be dispatched within 3 working days unless otherwise stated, but we will always aim to dispatch sooner. For the UK and Bailiwick customers biscuits will be sent by Guernsey Post/ Royal Mail. Standard delivery is 1-5 working days from dispatch.If you choose signed for or special delivery please ensure someone will be at the stated address to sign for your order. Please note signed for is not a faster delivery service, special delivery is next day delivery from dispatch.
Please note we no longer ship internationally. The Biscuit Box cannot accept responsibility for any delays in delivery by Guernsey post/Royal Mail, which includes industrial action and adverse weather conditions. Guernsey post states that although it is not guaranteed, the local parcel service normally provides delivery to any Bailiwick address within two working days of posting and normally offers delivery within three to four working days for items to the UK.
When ordering favours or individual biscuits, please be aware that there is a possibility of breakages.
The Biscuit Box cannot accept responsibility for items lost or damaged in transit or any other circumstances beyond our control. If a refund from the Guernsey Post Office can be obtained this will be passed onto the customer in full.We will not accept any responsibility or associated charges if a delivery address is incorrectly entered, resulting in the parcel being lost delayed or returned to us.
Please note we cannot guarantee any requested delivery date unless you choose special delivery at checkout.
If there is a problem with your order we will email you within 3 working days. We do not dispatch weekends ,bank holidays, or Guernsey holidays.
Please be aware that all parcels over the value of £18 may be subject to taxes and handling charges payable by the recipient. We have not had this issue arise in all the time we have been trading but have to make this possibility known. The Biscuit Box will not be held accountable for any such charges. Please note we no longer ship internationally.